"Greater Minds" means "Greater Minds Ltd" - registered office is Upper Floor, 259A London Road, Essex, SS7 2BN, United Kingdom (Registered in England & Wales - Company Registration Number 06654858)
"GreaterMinds.com", or the "Greater Minds Site" is owned and operated by "Greater Minds Ltd."
Your use of this Site constitutes acceptance by you of the following Terms & Conditions.
This website contains content supplied by parties other than The Company Any opinions, advice, statements, services, offers, or other information or content expressed or made available by such third parties, including information providers and users, are those of the respective author(s) or distributor(s) and not of The Company. Neither The Company nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. In some instances, the content available through The Company represents the opinions and judgments of the respective third-party information provider or user, and not of The Company.
Your online / electronic product orders are delivered by email within immediately to 1 hour. For physical product orders, we endeavor to deliver within 48 hours within the UK, within 8-10 working days within Europe, and 10-14 working days for the USA and Rest of the World. All delivery times are estimates only and, while we will strive to avoid delay, we will not be liable to you for any loss or damage arising from delay in delivery. Please note that once your order has left the UK we cannot control local postal services and their delivery schedules.
Delivery in the UK
All physical product orders made before 10 am Monday to Friday will be dispatched the same working day. Orders processed after 10 am will be sent the next working day. Orders made on the weekend will be processed on the next working day which will be Monday (or Tuesday if Monday is a public/bank holiday in England/Wales).
Should there be any problems with your order, we will contact you immediately to notify you of the delay. Should this be unsatisfactory, we will, without any delay, offer you a full refund.
Orders normally ship the same day or next working day, which you should receive in 1-2 working days, thus most orders are estimated to be delivered in 1-45 working days. However, delays for a number of reasons may occur. If we are aware of any extended delays to your order, we will contact you as soon as possible and advise you of your options, including the opportunity to cancel your order.
All deliveries and packages and original boxes must be stored in a safe location, as we are unable to accept any returns once packaging is damaged or the item is used.
Orders that ship outside of the UK will be dispatched at the same time as UK orders (as per above) but may take a day or two longer depending on the location.
Orders within the UK and Internationally will be shipped via Royal Mail or Parcel Force. Alternative couriers include DHL and FedEx although you will be notified if they are chosen to deliver your order.
Acceptance of Delivery
When you receive the product(s) you must inspect them for any defects or non-conformity before signing good condition. If you sign good condition, you are accepting the goods are in an acceptable condition. Any packages not signed for but accepted are considered signed in good condition.
If you can see any sign of damage to the parcel/s please sign as damaged otherwise we cannot refund or replace the item, beyond your statutory rights.
You must be available to accept delivery on the delivery date as the courier will only attempt re-delivery up to 2 times and then the delivery will be returned back to us. If delivery is refused or returned due to a faulty address, you will be charged any courier return fees & redelivery fees.
Risk and Title
The Products will be at your risk from the time of acceptance of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (where applicable) and all other applicable charges, taxes and/or import duties.
The returns, refunds and cancellation policy applies when a customer buys our products. Exceptions to the policy can be requested, but this must be through written agreement with us. To request an exception, please e-mail us. In the standard case below, a refund or cancellation claim by a buyer must be made within 14 days of purchase of a physical product or within 60 days of purchase of an digital product. Personalised products are non refundable. Coaching and Group Coaching are personalised for each of the recipients situations and therefore do not come with a refund guarantee.
Our guarantee for physical products means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.
Returning items using our 14 day guarantee is simple. Please follow the steps below to enable us to process your refund efficiently:
We will notify you via email (or post) when we have processed your refund/return. This may take up to 5 days. When sending a return, the parcel is your responsibility until it reaches us. For your protection we strongly recommend that you use a recorded-delivery service to return items.
This returns policy does not affect your statutory rights.
IMPORTANT: Upon receipt we will issue a refund for the price you paid for the item minus any postage and handling fees incurred by your decision to place the original order.
Our guarantee for Digital Products means that if for any reason you are unhappy with your purchase, you can request a refund within 60 days of the date you made your purchase. Please contact our Customer Happiness Team here.
Please be aware that when you enrol on a group or individual coaching program that when the coaching begins taking place there has already been consideration and planning for the recipients and involvement from your expert coach. Therefore this kind of program is non-refundable after it has started. In addition you will in some cases receive access to all recordings of coaching sessions.
The design, images, text content and overall layout contained in this website are protected under law as copyrighted materials. Anyone who claims, displays, reproduces copies or creates derivative works for commercial or non-commercial purposes without the prior written permission from The Company is in violation of the copyright laws and is liable for copyright infringement to the greatest extent of the law.
The Company makes no warranties or representations as to the accuracy or completeness of the content of this website. Prices and product offers are subject to change. The Company will not be liable for any damages, consequential or otherwise, arising out of the access or use of this Site, or any linked Sites.
The Company may collect personal information about users. Any personal information (e.g., name, e-mail address, telephone numbers or otherwise) provided by such users may be used by The Company or the Companies as they may determine, without any compensation or consideration to the user. Further, by a user submitting content to the Company or its Sites, including but not limited to stories, testimonials, photos, audio, video, and other information which may include the user name, photos, text, or otherwise, such user or provider grants The Company the right and permission to review, edit, use and categorise such content provided in any manner The Company deems appropriate. The Company shall have no obligation to return or use such content provided.
All content contained on the Site (collectively, "Content"), such as text, graphics, logos, icons, images, audio and video clips, digital downloads, data compilations, and software, is our property or the property of our licensors or licensees, and the compilation of the Content on the Site is our exclusive property, protected by United Kingdom and international copyright laws, treaties and conventions. All software used on the Site is our property or the property of our software suppliers and protected by United Kingdom and international copyright laws, treaties and conventions.
Any trademarks, service marks, graphics, logos, page headers, icons, scripts and trade names (each, a "Mark") contained on the Site are proprietary to us or our licensors or licensees. Our Marks may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among users or that disparages or discredits us or anyone else. All other Marks not owned by us that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
We grant you a limited license to access and make personal use of the Site. No Content of the Site or any other Internet site owned, operated, licensed, or controlled by us may be copied, reproduced, republished, downloaded (other than page caching), uploaded, posted, transmitted or distributed in any way, or sold, resold, visited, or otherwise exploited for any commercial purpose, except that you may download one (1) copy of the Content that we make available to you for such purposes on a single computer for your personal, noncommercial, home use only, provided that you: (a) keep intact all copyright, trademark and other proprietary rights notices; (b) do not modify any of the Content; (c) do not use any Content in a manner that suggests an association with any of our products, services or brands; and (d) do not download Content so as to avoid future downloads from the Site. Your use of Content on any other the Site or computer environment is strictly prohibited.
The license granted to you does not include, and specifically excludes, any rights to: resell or make any commercial use of the Site or any Content; collect and use any product listings, descriptions, or prices; make any derivative use of the Site or Content; download or copy account information for the benefit of anyone else; or use any form of data mining, robots, or similar data gathering and extraction tools. You may not frame, or utilise framing techniques to enclose, any Mark, Content or other proprietary information, or use any meta tags or any other "hidden text" utilising any such intellectual property, without our and each applicable owner's express written consent. Any unauthorised use automatically terminates the license granted to you hereunder. You are granted a limited, revocable, and non-exclusive right to create a hyperlink only to our home page provided that the link does not portray us or our licensors or licensees, or their respective products or services, in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our or any such party's intellectual property as part of the link without our and each such party's express written consent.
When you visit any of our websites ("Sites"), a cookie may be placed on your computer for a number of reasons, such as (a) to keep track of your shopping cart, (b) to recognise you when you return to our site, (c) to recognise whether a customer came to our site as a result of a promotion or advertisement with one of our partners sites or email campaign and (d) to track the sales made by customers referred to us from a 3rd party so that they can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from The Company websites, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on our Sites.
We also collect anonymous visitor information about how you utilise our site, such as IP addresses, browser types (such as Chrome, Mozilla, Internet Explorer, Safari, etc.), referring pages and pages visited. We use this information (a) to perform anonymous statistical analysis of Web page traffic patterns, (b) to administer our Website and servers, and (c) to improve our services.
Our Sites are not intended to be directed to children under the age of 16 and we will not knowingly collect personally identifiable information from children under 16. We strongly recommend that parents participate in their children's exploration of the internet and any online services and use their browser's parental controls to limit the areas of the internet to which their children have access.
On our Sites we may occasionally discuss mature topics relating to personal issues, medical challenges, disease, and the human body. Users who are uncomfortable with such topics or language should not use our Sites.
The following is our User-Generated Content License: You may post and share reviews, comments, photographs, and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as none of these materials are illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and do not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate anyone, or otherwise mislead as to the origin of any content. We reserve the right, but not the obligation, to remove or edit any such content, but we do not regularly review posted content.
Please do not send us any material that you do not intend to be subject to the Member Generated Content & Interaction License described herein. All content described in the immediately preceding paragraph and any and all other information, content or materials that you post or send to us hereinafter collectively is referred to as "Member Generated Content." If you post or send any Member Generated Content to us, intentionally or unintentionally, we (and such others as we may designate from time to time) shall have the unrestricted rights to the use thereof for any and all purposes whatsoever, commercial or otherwise, without any further permission from, or any payment to, you or anyone else. We and our designees also shall have the right (but no obligation) to use the name that you submit, as well as any other name by which you are or may be known, in connection with User-Generated Content. Without limiting the generality of the foregoing, you hereby unconditionally grant to us a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable universal license to use, re-use, reproduce, transmit, print, publish, display, exhibit, distribute, re-distribute, copy, host, store, cache, archive, index, categorize, comment on, broadcast, stream, download, edit, alter, modify, adapt, translate, create derivative works based upon and publicly perform User-Generated Content, in whole or in part, by all means and in all media now known or hereafter devised for any and all purposes without further notice to you and with or without attribution (the "User-Generated Content License"). You agree to the User-Generated Content License whether or not your User-Generated Content is used by us.
You agree that Member Generated Content will not be subject to any expectation of trust or confidence between us and that no confidential or fiduciary relationship is intended or created between you and us. To the extent that any so-called "moral rights", "neighboring rights" or similar or analogous rights apply to any Member Generated Content and which are not exclusively owned by us, you agree not to enforce or assign, or permit any third party to enforce or assign, any such rights.
Each time that you access the Website, or post or submit Member Generated Content, you agree that the Member Generated Content License is ratified and confirmed with respect to such Member Generated Content and all Member Generated Content previously posted or submitted by you.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS. THE COMPANY, ITS SUBSIDIARIES AND CORPORATE AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE LOCOAL BUSINESSES, NEWS AND INFORMATION DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, ETC.).
THE COMPANY ALSO EXPRESSLY DISCLAIMS ANY WARRANTY OR REPRESENTATION AS TO THE ACCURACY OR PROPRIETARY CHARACTER OF THE SITE CONTENT.
NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT THE COMPANY'S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (II) FRAUD; OR (III) WILFUL DEFAULT OR GROSS NEGLIGENCE (IV) ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
SUBJECT TO THE FOREGOING, YOU USE THE SITE AT YOUR OWN RISK AND IN NO EVENT SHALL THE COMPANY (ITS OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS OR PERSONAL INTERRUPTION OF ANY TYPE ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THESE TERMS AND CONDITIONS AND FOREGOING LIABILITY DISCLAIMER, DO NOT AFFECT MANDATORY LEGAL RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Company.
(a) Each user expressly agrees that use of this website is at his or her sole risk. Neither the Company nor any of its respective affiliates, employees, agents, third-party content providers, technical providers, or licencors, if any ("companies") warrant that this website will be uninterrupted or error free, nor do they make any warranty as to the results that may be obtained from use of this website or as to the accuracy, reliability, or content of any information, service, or merchandise provided through The Company or its content providers.
(b) This website is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable here under.
(c) The disclaimers of liability contained herein apply to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of records or material, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Each user specifically acknowledges that The Company is not liable for the defamatory, offensive or illegal conduct of third parties, including other users and that the risk of injury from the foregoing rests entirely with each user.
(d) In no event will The Company or the companies or any person or entity involved in creating, producing, or distributing this website be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use this website or out of the breach of any warranty.
(e) The Company neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement on this website, nor for any offensive, defamatory, or obscene posting made on the Site by anyone. Under no circumstances will The Company be liable for any loss or damage caused by a user's reliance on information obtained through the content and/or any postings on this website. It is the responsibility of each user to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available through and from this website.
(f) The Company does not endorse, warrant or guarantee any product or service offered by a third-party through the service and will not be a party to or in any way monitor any transaction between any user and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution where appropriate.
(g) Each user specifically acknowledges that in no event will The Company or the companies, nor any of their respective employees or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of (I) the use by such user of any browser owned or operated by any party and/or (II) the downloading of any software owned or operated by any third-party in connection with the service.
You agree to defend and indemnify the Company and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
You agree to absolve the Company of any and all liability arising out of your use of this Website.
The Site and its Content are protected by U.K., U.S. and/or foreign copyright laws, and belong to the Company or its partners, affiliates, contributors or third parties. The copyrights for the Content are owned by the Company or other copyright owners who have authorized their use on this site. You may download and reprint Content for non-commercial, non-public, personal use only (If you are browsing this site as an employee or member of any business or organization, you may download and reprint Content only for educational or other non-commercial purposes within your business or organization, except as otherwise permitted by the Company. You may not manipulate or alter in any way images or other Content on the site.
Greater Minds, the logo and all other product or service names or slogans displayed on the Site are registered and/or common law copyrights of the Company and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, copyright and/or trade dress of the Company and may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company. All other copyrights, company names or logos mentioned in the Site are the property of their respective owners. Reference to any businesses, products, services, processes or other information, does not constitute or imply endorsement, sponsorship or recommendation thereof by the Company.
The Company operates on a "notice and takedown" basis. If you have any complaints or objections to material or content on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately by following our notice and takedown procedure. Click here to view the Notice and Takedown Procedure. Once this procedure has been followed the Company will make all reasonable endeavors to remove illegal content within a reasonable time.
Pursuant to Title 17, United States Code, Section 512(c)(2), notification of claimed copyright infringement should be sent to the Company designated agent via electronic mail to firstname.lastname@example.org containing the phrase "Copyright Infringement Notification" in the subject matter line or through U.K. Mail addressed to Greater Minds Ltd - Copyright Infringement Notification, Upper Floor, 259A London Road, Essex, SS7 2BN, United Kingdom. The Company will not provide a response to any inquiry transmitted or sent to its designated agent that is not relevant to the foregoing copyright infringement notification procedure.